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Frequently Asked Questions

Find answers to everything you need to know about buying FUT coins

FIFA Ultimate Team (FUT) coins are the in-game currency used in FIFA Ultimate Team mode. They allow you to buy players, packs, and other items to build your dream team. Coins can be earned through playing matches, trading, or purchased from trusted suppliers like us.
While buying coins violates EA's Terms of Service, millions of players purchase coins safely every year. We use secure delivery methods that minimize any risk to your account. Our 5+ years of experience and 100,000+ satisfied customers speak to our reliability and safety measures.
Buying coins is simple: 1) Select your coin package on our website, 2) Enter your EA account details securely, 3) Complete payment through our secure checkout, 4) Receive your coins within 5-15 minutes. We support multiple payment methods including credit cards, PayPal, and cryptocurrencies.
We accept all major payment methods including Visa, MasterCard, American Express, PayPal, Apple Pay, Google Pay, and various cryptocurrencies (Bitcoin, Ethereum, USDT). All transactions are processed through secure, encrypted payment gateways.
For Comfort Trade delivery method, we need your account credentials to transfer coins directly. For Player Auction method, no password is required. We never store your password and recommend changing it after the transaction. Our systems are fully encrypted and secure.
Most orders are delivered within 5-15 minutes of payment confirmation. Large orders (over 2M coins) may take up to 30-60 minutes. During peak times (new TOTW releases, promos), delivery might take slightly longer. You can track your order status in real-time through our website.
We offer two delivery methods: Comfort Trade - We log into your account and transfer coins directly (fastest, requires account access). Player Auction - You list a player on the transfer market and we buy it for the coin amount (no account access needed, takes longer).
Yes! After placing your order, you'll receive an order ID via email. You can track your order status in real-time on our Track Order page. Status updates include: Processing, In Progress, Completed, or any issues that may arise.
We prioritize account safety with multiple measures: VPN protection matching your location, human-like trading patterns, gradual coin transfers for large orders, and 24/7 monitoring. Our ban rate is less than 0.1%, and we offer compensation if any issues occur due to our service.
In the extremely rare case of a ban resulting from our service, we offer a full refund or replacement coins on a new account. We also provide guidance on appealing the ban with EA. Our safety protocols make bans highly unlikely, but we've got you covered just in case.
We use 256-bit SSL encryption for all data transfers. Your EA credentials are only used during the delivery process and are never stored on our servers. We never share your information with third parties and comply with GDPR regulations for EU customers.
We offer a 100% money-back guarantee if: 1) We fail to deliver your coins within 24 hours, 2) You accidentally ordered for the wrong platform (if not yet delivered), 3) Technical issues prevent delivery. Refunds are processed within 3-5 business days to your original payment method.
Orders can be cancelled for a full refund if the delivery hasn't started yet. Once delivery is in progress, cancellation may not be possible. Contact our 24/7 live support immediately if you need to cancel - we'll check your order status and help you accordingly.
This rarely happens, but if you receive fewer coins than ordered, contact our support immediately with your order ID. We'll verify the transaction and send the remaining coins within minutes. We also compensate with bonus coins for any inconvenience caused.
We support all FIFA platforms: PlayStation 4 & 5, Xbox One & Series X/S, and PC (EA App/Steam). Make sure to select the correct platform when ordering. Coins are not transferable between platforms, so double-check before completing your purchase.
Yes! We offer automatic discounts on larger orders: 5% off for 1M+ coins, 10% off for 3M+ coins, and 15% off for 5M+ coins. We also have special promotions during major FIFA events like Team of the Year (TOTY) and Team of the Season (TOTS).

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