We stand behind our service with a comprehensive money-back guarantee. Learn about our refund conditions and process.
Your satisfaction is our priority
At Ultimate Coins FC, we are committed to providing the best service possible. If for any reason you are not satisfied with your purchase, we offer a comprehensive refund policy to protect your investment.
Our money-back guarantee ensures that you can shop with confidence, knowing that we stand behind every transaction.
If we fail to deliver your FUT coins or FIFA points within the guaranteed timeframe (24 hours for coins, 2 hours for points), you are eligible for a full refund.
If the delivered amount is less than what was ordered (verified by screenshots), we will either deliver the remaining amount or issue a partial refund for the missing portion.
In the extremely rare case that your account receives a ban directly attributable to our delivery method, we will provide a full refund. Note: This does not cover bans due to your own actions after delivery.
If you request a cancellation before we have started processing your order, you are eligible for a full refund.
Once coins or points have been successfully delivered to your account and confirmed, refunds are not available as these are digital goods that cannot be returned.
Refunds are not available for account bans resulting from your own actions after delivery, such as coin distribution, suspicious trading patterns, or violations of EA's Terms of Service.
If you provided incorrect account details that resulted in delivery to the wrong account, we cannot offer a refund. Always double-check your information before ordering.
Reach out to our 24/7 support team via live chat or email at [email protected]
Include your order number, email address, and reason for the refund request
Our team will review your request within 24 hours and respond with a decision
Approved refunds are processed within 3-5 business days to your original payment method
Our support team is available 24/7 to assist you with any refund-related questions or concerns.